Testimonials:

One of the most significant features of the Focus POS software is that there is no down time. The reaction is immediate if there is a system glitch and the system remains operating throughout the correction time, by correction time I mean minutes not hours or days. The ERC help desk is a very organized; extremely user friendly resource that does not require your management team remembers to possess a Master’s Degree in Computer Science.

We are a Wendy’s Franchise Group with ten locations. We have been an ERC customer for almost 20 years. We have been very pleased with the service we have received over the years. Currently, our restaurants are using Panasonic Stingrays with Focus POS Software. Employees are able to learn to operate them quickly. One of the biggest advantages with Focus is that there is no down time. This can be a huge problem if you cannot accept credit cards. ERC’s staff has always gone above and beyond. They are very professional and helpful. Their service and support are outstanding. ERC is the best!!

ERC installed our POS Systems flawlessly days prior to our opening on Sept. 23, 2009. ﾠAll systems were tested and operated seamlessly from the get go. ﾠAny time we encountered problems, ERC was just a phone call away and the after hours service is phenomenal because ERC personnel is just 100% responsive ensuring that our business flows smoothly and with the least interruption. ﾠWe also receive education from the ERC technician when we encounter problems where we learn preventive measures to avoid problems with our system. ﾠAbove all, each ERC technician treats us not just as a business entity but as partners for growth!!!

We wanted to drop you a note to tell you how pleased we are with our P.O.S. system. Everything from the first time we met until when the final installation was made has been exceptional. …to know that support is only a phone call away makes us very comfortable with the system.

In 2004, we selected ERC Parts to serve our growing Bojangles’ restaurant company’s needs related to POS systems, drive-thru timers, and drive-thru communications systems. Though we are not yet a large franchisee, the ERC team has served our needs with professionalism, expedience, and friendliness. We consider ERC Parts to be a real partner that is committed to helping us do the most important thing: serving our customers with excellence. I wholeheartedly endorse ERC Parts to my friends in the hospitality business.

Freshens has been an ERC customer for over 2 years and operates multiple sites. We have experienced excellent service and support from the 24 helpdesk whenever we need it. The Focus POS System has delivered all the Data we need from Dallas to Atlanta to effectively make business decisions. We do recommend ERC and Focus POS.

Our company has purchased 2 generations of POS equipment over the last 15 years for all 3 of our restaurants. ﾠWe are currently using SMP POS and we love it. It is easy to use and easy to train on. We have also purchased 2 generations of video surveillance equipment. Their equipment, service and staff are all dependable. ERC is really there for the customer. The phone support is prompt, knowledgeable and patient. They deliver what they promised. I hope to buy many more POS systems from this company.

As a customer of ERC for 7 years, my quick service Mexican restaurant operated very well with hardware and software provided by ERC. ﾠInstallation went smoothly with no interruption in our business days, and the on site training was helpful and satisfactory. ﾠOngoing support was timely, with the 24/7 techs very helpful when needed. ﾠThe programmers were excellent too, quick to the task and very supportive, even for us non-tech people who are more worried about running our business. ﾠI would highly recommend this company to any of my friends and colleagues, ERC Parts is outstanding in their field.