24/7 Help desk — ERC offers live phone and remote Focus POS support 24 hours a day, 7 days a week. When you call our toll-free number, you will connect to one of our experienced help desk technicians. Our technicians have received extensive training on the Focus software and all hardware we provide. Once we confirm the issue, your technician will remotely access your software and walk you through a resolution. So whether it’s a refresh on training or troubleshooting, we can easily communicate and implement a solution.
On-Site Services — Available on any day and anytime, our on-site services will give you peace of mind. Our technicians have extensive hands-on experience, enabling them to diagnose issues and quickly come to an efficient resolution. On-site services include training, Focus POS tech support, hardware support, and on-site troubleshooting to keep your business functioning.
Repair Services — ERC is dedicated to keeping your POS system as functional as the day it was installed. If you run into any challenge with your hardware, we can help. We offer a complete list of repair and exchange services on-site or in our office for all hardware we install.
Off-Site Backup — ERC keeps a copy of your database configuration on a secure server that backs up regularly. If an emergency impacts your restaurant, we will have your business functioning as soon as possible. We aim to protect you from unforeseen disasters and prevent them from devastating your business.