We Are Dedicated to Your Continued Success – From POS Rollout to Support

ERC backs the software and hardware we sell with the point of sale (POS) installation and training services you need to get the most value out of your POS system. Our highly skilled staff specializes in the services you need to get your business up and running quickly.

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Hassle-Free POS Installation

ERC Makes Sure Your Focus POS System is Ready as Soon as Possible

Implementing a new POS system shouldn’t disrupt your workflow. ERC’s team of experts offers a 10-step, extensive POS deployment process to ensure a smooth launch. Our implementation process includes a kickoff meeting to introduce you to your project manager, who will guide you through every step of your POS installation. Then, we offer a site survey to determine placement of new POS system components and discuss electrical and network requirements.

For more information on our POS support, service and installation, please call our office, toll-free, at 1-800-241-6880 or email us at service@erconline.com.

Hands-On Training for Front- and Back-of-House Staff


Learn How to Get the Most Value from Your POS System

ERC offers extensive training to help you understand your POS system’s full functionality and potential. Each dedicated training session provides you with the information and hands-on experience you need to operate your POS system effectively. In addition, we use a Focus POS database built with your menu and specifications for all training sessions to show you how to integrate your new system efficiently into day-to-day operations.

  • Front of House: We teach your team to accomplish everyday tasks like entering orders, collecting payments, and voiding transactions.
  • Back of House: ERC trains managers on menu maintenance, reporting, discounts, and labor management.
  • Modules: We can also provide training for Focus modules that you may have added to your system, including online ordering, gift cards, or loyalty.

Training doesn’t stop after POS installation. Along with POS support, we provide ongoing training and refresher courses online, at your location, or ERC’s home office. Additionally, our extensive manager’s handbook, web training videos, and quick guides give your team the resources it needs to troubleshoot problems and get the most value from your POS system.

ERC is dedicated to your success. With POS installation and training from ERC, you’ll be able to process orders faster, improve drive-thru operations, keep lines short, train new hires more quickly, keep customers happier, and increase sales.