From Initial Meetings to Ongoing Support, We Have You Covered

ERC’s extensive experience installing Focus POS system has enabled us to develop a POS project management process that guarantees a smooth installation and a system that’s ready to provide your business with value from day one.

project management

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ERC’s 10-Step POS Implementation Process

ERC’s proven IT project management process for successful POS implementation follows these 10 steps:

  1. Kickoff meeting: Meet your project manager who will guide you through each step of POS installation.
  2. Site survey: Your project manager will arrange for a site survey that will determine proper placement of POS system components and electrical and network requirements.
  3. Menu programming: Your project manager will discuss your site-specific needs to create a customized database for your menu and optimize screens for your business and your workflow.
  4. Database review: Our IT project management processes include quality control. We review your menu and go over your desired workflow for maximum efficiency. We also give you remote access to test the database prior to installation.
  5. Menu maintenance training: With all menu items and modifiers in place, our programmer will go over basic menu functions. We’ll teach you how to add new items, change prices, and create menu screens.
  6. Manager training: ERC provides extensive training for managers on all front- and back-of-house functions.
  7. Site inspection: To ensure a safe and smooth installation, we ensure all wiring is installed and tested, countertops are properly prepared for wiring and secured, and the environment is as dust-free as possible.
  8. Installation: Our installation team arrives on-site with all necessary tools and equipment to install your system and, after a final walkthrough, get your business functioning with Focus POS as soon as possible.
  9. Staff training: We cover all of your POS system’s functionality and workflow from the perspective of the everyday user, giving them the tools they need to handle daily operations.
  10. Go live and on-site support: ERC understands that transitioning to a new POS system can be a stressful experience, but our IT project management processes provide you with services you can depend on. After your POS installation, we offer on-site support to assist you with daily operations and take care of any system modifications you need to improve your workflow. Our goal is to reduce stress so you are able to focus on more important things — like your customers and their overall restaurant experience.

ERC is dedicated to your success. With support and training from ERC, you’ll be able to process orders faster, improve drive-thru operations, keep lines short, train new hires more quickly, keep customers happier, and increase sales.