We Will Get Through This Together

Dear Customers and Partners,

Thank you for being a valued customer/partner of ERC Hospitality Systems.

During this challenging time, as the coronavirus (COVID-19) outbreak continues to affect people and businesses worldwide, I wanted to personally reach out and share with you our commitment to leverage all resources to protect our employees, customers, and operations. Effective this week (3/23/20) we are no longer admitting visitors to our facilities, restricting “customer pick up” on orders, and shifting our employees to work remotely where applicable.

ERC will continue to operate at full capacity at all of our facilities. WE are taking new orders and supporting both priority and standards order fulfillment as usual. Amidst fears of escalating disruptions in the supply chain, ERC is taking positive steps to enhance our supply chain inventory levels in support of our customers. Both ERC and our global partners are closely monitoring the situation, following CDC guidelines and abiding by local regulations. We will keep you informed as the situation evolves relative to ERC operations.

I speak for every member of ERC, that we take pride in being your vendor/partner and we as a team are taking every action necessary to minimize the impact this may have on your business. Stay safe and be well!

Sincerely,

Charles E. Rollins
President & Founder
ERC Parts Inc.

Leading Quick Service and Fast Casual Brands Rely on ERC

National Point of Sale Reseller ERC Parts Has the Industry Knowledge and Skill You Need

Restaurant point of sale (POS) systems streamline ordering and payment, but a POS system specifically designed for your business does so much more. With the right POS system, you can efficiently manage reservations and tables, improve drive-thru operations, decrease the time you’re spending on scheduling and other labor management tasks, and effectively track inventory to make smarter purchasing decisions and decrease waste. Using the right POS system can actually improve your restaurant’s bottom line.

We’re ERC Parts, Inc., a point of sale reseller with decades of experience in the restaurant industry, and we are ready to help you upgrade to a POS system that will improve your restaurant operations. We’ve successfully installed and supported thousands of POS systems in all types of restaurants.

Free POS Buyers Guide

Thinking about a new POS system? Read this first.

Increase Ticket Sizes with the Latest Quick Service and Fast Casual Restaurant Technology

Mobile POS

Increase tableturns, improve customer experience, leverage line busting capabilities and boost staff efficiency with mobile POS technology.

Online Ordering

Leverage the power of online ordering. Grant your customers the convenience of placing delivery, takeout, or dine-in orders.

Self-Service

Reduce overhead costs and bust lines by giving your customers the option to place their own orders at a self-service kiosk.

Have any questions? Call us now!

1.800.241.6880

Focus POS

Restaurant Point of Sale Software

We are a Focus POS point of sale reseller, giving our clients the advantages of a POS system that’s full-featured, yet user friendly. With Focus POS, you can provide great dining experiences while operating efficiently. Configure Focus POS for your operation, whether quick service, fast casual, or table service, and add on modules including gift cards, loyalty programs, mobile management, and online ordering/mobile ordering to meet your business needs.
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Total Restaurant Management Solutions

account payroll

Above-Store Reporting

We offer many options for above-store reporting solutions, fully integrated with Focus POS and ready to meet your unique needs.

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money handleing

Cash Management

We partner with Volumatic to deliver intelligent cash handling solutions to enhance security and reduce shrinkage.

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Drive-Thru Headsets

We partner with industry-leaders to provide our customers with drive-thru headsets that deliver performance and reliability.

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Order Confirmation Display

Drive-Thru Systems

We provide the drive-thru systems quick service restaurant need to deliver the quickest and most efficient customer service possible.

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Kitchen Display Systems

Kitchen Display Systems

We partner with QSR Automations to provide best-in-class kitchen management solutions tailored to fit your needs.

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Order Confirmation Boards

Our order confirmation board solutions will give your guests visibility into their order, removing guesswork from placing an order.

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menu board

Restaurant Menu Boards

Our restaurant menu boards will present your menu professionally, helping customers find what they want.

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Video surveillance

Video Surveillance

We offer new solutions for video surveillance applications that empower you to record clearer images, even in low-light and varying light conditions.

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Download Our Free eBook Here

Learn the Four Must-Have Technologies for your Restaurant.

End-to-End Customer Services

Headset Repair

Our skilled service technicians undergo extensive, hands-on training for all of the POS hardware they sell.

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Payment Processing

We’ll evaluate your payment processing solutions for upgrades you need to securely and efficient accept all types of payments.

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Project Management

Our experience installing Focus POS systems has allowed us to develop a seamless, stress-free IT project management process.

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Installation and Training

We back the software and hardware we sell with POS support, installation, and training.

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Industries

table service

Table Service

Enhance dining experiences with a high standard of customer service and operate more efficiently with table management and kitchen management features.

quick service

Quick Service

Efficiently serve customers at the counter or drive-thru, quickly train new employees, and streamline processes including labor and inventory management.

fast casual

Fast Casual

Leverage a fully configurable POS system for the flexibility you need to adapt your concept and your processes to stay competitive in a rapidly changing industry.

Retail

Retail

Use new solutions for video surveillance in retail applications that empower you to record clearer images, even in low-light or varying light conditions.

sports arena

Sports Arena

Efficiently serve customers to get them back to their seats as quickly as possible for the big game or event.

Some of Our Many Clients Successfully Using ERC Technology Solutions

Testimonials

Glenn J Jacob
Vice President, Pontchartrain Foods, Inc.

One of the most significant features of the Focus POS software is that there is no down time. The reaction is immediate if there is a system glitch and the system remains operating throughout the correction time, by correction time I mean minutes not hours or days. The ERC help desk is a very organized; extremely user friendly resource that does not require your management team remembers to possess a Master’s Degree in Computer Science.

Jim Patton Owner
Wen Choo Choo, Inc.

We are a Wendy’s Franchise Group with ten locations. We have been an ERC customer for almost 20 years. We have been very pleased with the service we have received over the years. Currently, our restaurants are using Panasonic Stingrays with Focus POS Software. Employees are able to learn to operate them quickly. One of…

Michael Tan
Gandolfo's New York Deli, Bellingham, WA

ERC installed our POS Systems flawlessly days prior to our opening on Sept. 23, 2009. ﾠAll systems were tested and operated seamlessly from the get go. ﾠAny time we encountered problems, ERC was just a phone call away and the after hours service is phenomenal because ERC personnel is just 100% responsive ensuring that our…

Barbara Newsom
Barbara Newsom, Concessions Manager, Altoona Curve, Altoona, PA

We wanted to drop you a note to tell you how pleased we are with our P.O.S. system. Everything from the first time we met until when the final installation was made has been exceptional. …to know that support is only a phone call away makes us very comfortable with the system.

Matthew Kirby
President, Trickum Ops LLC, Bojangles' franchisee

In 2004, we selected ERC Parts to serve our growing Bojangles’ restaurant company’s needs related to POS systems, drive-thru timers, and drive-thru communications systems. Though we are not yet a large franchisee, the ERC team has served our needs with professionalism, expedience, and friendliness. We consider ERC Parts to be a real partner that is…

Joe Sardina
Vice President of Operations Freshens Quality Brands

Freshens has been an ERC customer for over 2 years and operates multiple sites. We have experienced excellent service and support from the 24 helpdesk whenever we need it. The Focus POS System has delivered all the Data we need from Dallas to Atlanta to effectively make business decisions. We do recommend ERC and Focus…